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OBHA Advocacy Coordinator

Spokane, WA, USA

General Summary

The Office of Behavioral Health Advocacy (OBHA) is an independent body protecting the interests of Washingtonians engaged in behavioral health services and their loved ones by providing consulting, resources, advocacy, and mediation for complaints against behavioral health services by individual providers and facilities. As such, the OBHA directly upholds the rights of individuals who are experiencing challenges in the public and private behavioral health systems in one of the ten regions established across Washington State. The responsibility of the Advocacy Coordinator is to provide administrative support for the Behavioral Health Advocate and be the first point of contact for their assigned region.

Primary Responsibilities

⦁ Assist callers requesting behavioral health advocacy services or community resources information 

⦁ Ability to effectively use Microsoft Office 

⦁ Utilize database to document client information and services accurately and efficiently 

⦁ Communicate effectively and cooperatively in the workplace 

⦁ Provide excellent customer service to callers and visitors 

⦁ Verify Insurance eligibility 

⦁ Perform new client pre-registration 

⦁ Accurately schedule or reschedule visits with the Behavioral Health Advocate 

⦁ Communicate grievance and complaint process and procedures 

⦁ Provide and direct interested parties to behavioral health rights resources

Required Qualifications

⦁ Must identify as a peer: someone with lived experience and in recovery for a period of at least one year.
⦁ High School Diploma / GED
⦁ Valid Washington driver’s license
⦁ Two years of experience in behavioral health advocacy or mediation or an equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
⦁ Have a working knowledge of federal and state contract requirements, department functions, policies, practices, and methods to effectively perform duties as assigned.
⦁ Recent or current management experience: supervision, volunteer management, project management, reporting, budgets, conflict resolution, scheduling, etc.
⦁ Must have great organizational, documenting, communication, and program development skills.
⦁ Must be trained and certified as a peer recovery coach through a Peer Washington led training within 6 months of hire.
⦁ Demonstrated proficiency with computer software: Microsoft Office Products, database/CRM systems such as EmpowerDB and Smartsheet
⦁ Ability to work both independently and under supervision.
⦁ Ability to maintain healthy boundaries with peers.
⦁ Excellent time management
⦁ Must be fully vaccinated against COVID-19 prior to start date.
⦁ Ability to research and gather information from the internet.
⦁ The ability to work a regular schedule.
⦁ Must work within assigned region.

Preferred Qualifications

⦁ Data entry
⦁ Conflict resolution experience
⦁ Experience with documentation via database
⦁ Ability to manage time effectively
⦁ Strong ability to maintain self-care in a fast-paced demanding employment environment
⦁ Ability to learn tools created for use by the OBHA to enhance organization and effectiveness
⦁ Must have great organizational, documenting, communication, and program development skills
⦁ Understand how to set up and breakdown virtual and in person trainings
⦁ Proficient level of ability with computer software such as Microsoft Office products

Additional Responsibilities

This document is not intended to be an exhaustive list of responsibilities. In addition to the responsibilities listed above, the Advocacy Coordinator will be responsible for any additional tasks that are assigned by the Behavioral Health Advocate.

Compensation

⦁Starting wage $22.88 - $25.20 per hour DOE.
⦁Bi-annual bonus potential.
⦁Paid Vacation Time – 3 weeks per year, accrued hourly based on hours worked at 0.0580 hours per hour worked, 120-hour maximum annual carryover.
⦁Paid Sick Time accrued hourly based on hours worked at 0.0580 hours per hour worked equivalent to three weeks per year at 40 hours per week.
⦁3 Personal days if hired before 4/30/2024, 2 personal days if hired after 4/30/2024, Three personal days per calendar year thereafter.
⦁ 13 paid holidays per calendar year.
⦁Business cell phone and service will be provided.
⦁Monthly parking pass or travel stipend.
⦁Corporate credit card.
⦁Medical, Dental, Vision, ⦁Life, AD&D, WA Short Term Disability, Long Term Disability and Worker compensation; employee premiums covered by employer at 100% for employee.
⦁Employee Assistance Program.
⦁Employer Sponsored IRA with up to 3% employer match.

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