The Office of Behavioral Health Advocacy (OBHA) is an independent body protecting the interests of Washingtonians engaged in behavioral health services and their loved ones by providing consulting, resources, advocacy, and mediation for complaints against behavioral health services by individual providers and facilities. As such, the OBHA directly upholds the rights of individuals who are experiencing challenges in the public and private behavioral health systems in one of the ten regions established across Washington State. The responsibility of the Advocacy Coordinator is to provide administrative support for the Behavioral Health Advocate and be the first point of contact for their assigned region. is to represent the constituents of their assigned BHASO district and provide them with the full breadth of behavioral health advocacy services.
• Assist callers requesting behavioral health advocacy services or community resources information.
• Ability to effectively use Microsoft Office
• Utilize database to document client information and services accurately and efficiently.
• Communicate effectively and cooperatively in the workplace.
• Provide excellent customer service to callers and visitors.
• Verify Insurance eligibility.
• Perform new client pre-registration.
• Accurately schedule or reschedule visits with the Behavioral Health Advocate
• Communicate grievance and complaint process and procedures.
• Provide and direct interested parties to behavioral health rights resources.
• Must identify as a peer: someone with lived experience with behavioral health challenges and in recovery for a period of at least one year.
• High School Diploma / GED
• Valid driver’s license
• Must have organizational, documenting, communication, and program development skills.
• Ability to be an active listener by asking questions and reflecting on what is being said.
• Ability to work both independently and under supervision.
• Ability to maintain healthy boundaries with peers and co-workers.
• Be able to work in a team environment collaborating effectively with multiple diverse individuals and programs.
• Have personal lived experience and knowledge of the Washington State behavioral health system and other related systems.
• Ability to research and gather information from the internet.
• The ability to work a regular schedule.
• Must be fully vaccinated against COVID-19 prior to start date.
• Data entry
• Conflict resolution experience
• Experience with documentation via database
• Ability to manage time effectively.
• Strong ability to maintain self-care in a fast-paced demanding employment environment.
• Ability to learn tools created for use by the OBHA to enhance organization and effectiveness.
• Must have great organizational, documenting, communication, and program development skills.
• Understand how to set up and breakdown virtual and in person training.
• Proficient level of ability with computer software such as Microsoft Office products
This document is not intended to be an exhaustive list of responsibilities. In addition to the responsibilities listed above, the Advocacy Coordinator will be responsible for any additional tasks that are assigned by the Behavioral Health Advocate.
• Starting wage $24.76 - $27.27 per hour DOE
• Bi-annual bonus potential
• Paid Vacation Time – 3 weeks per year, accrued hourly based on hours worked at 0.0580 hours per hour worked, 120-hour maximum annual carryover.
• Paid Sick Time accrued hourly based on hours worked at 0.0580 hours per hour worked equivalent to three weeks per year at 40 hours per week.
• One personal day for the remainder of 2023. Three personal days per calendar year thereafter.
• 13 paid holidays per calendar year.
• Business cell phone and service will be provided.
• Monthly parking pass or travel stipend
• Corporate credit card
• Medical/Dental/Vision Benefits for Employee paid at 100%, Dependents 0%
• $100,000 Life and AD&D, Long Term Disability through Hartford, provided at no cost.
• Employee Assistance Program
• Employer Sponsored IRA with up to 3% employer match.
• WA Short Term Disability, Long Term Disability and Workers Compensation; employee premiums covered by employer at 100% for employee.